Terms of Service

Ardmor Operations provides operational systems consulting services to Victorian manufacturers, including:

• Site Assessment — an AI-assisted on-site audit across operational categories, resulting in a professional report delivered within 24 hours;
• Ardmor Hub subscription — a software platform for operational management, compliance monitoring, and safety systems (Safety, Operations, and Operations Plus tiers); and
• Managed by Ardmor — a done-for-you retainer service where Ardmor staff maintain and improve your operational systems.

Specific terms governing the Ardmor Hub subscription (including data handling, uptime commitments, and cancellation) are set out in the Hub Service Agreement presented at sign-up.

You may use this website for lawful purposes only. You must not:

• use this website in a way that breaches any applicable law or regulation;
• transmit unsolicited commercial communications;
• attempt to gain unauthorised access to any part of the website or its infrastructure; or
• use automated tools to scrape, copy, or republish content from this website without our written consent.

When you submit an enquiry or booking form, you represent that the information you provide is accurate and that you have authority to engage Ardmor on behalf of your business.

Submitting a form is not a binding contract. A service engagement is formed only when Ardmor issues a written proposal or invoice and you accept it in writing (including by email).

• Fee: The Initial Safety & Operations Audit fee is as quoted at the time of booking. The current listed price is $1,800 AUD for sites within Greater Melbourne. Travel charges may apply outside this area.
• Credit: Where stated in writing at the time of booking, the audit fee is credited in full against your Ardmor Hub subscription if you subscribe within 90 days of receiving your report, applied month by month until the credit is exhausted (credit valid 24 months).
• Cancellation: Cancellations made more than 48 hours before a scheduled site visit incur no fee. Cancellations within 48 hours or no-shows may incur a cancellation fee of up to 50% of the audit fee.
• Report delivery: We target delivery within 24 hours of the site visit. Delays caused by factors outside our control (e.g. incomplete access to site areas) may extend this timeframe. We will notify you promptly of any delay.
• No obligation: Receipt of an audit report creates no obligation to engage Ardmor for further services.

The content on this website, including audit reports, AI-generated outputs, suggested procedures, checklists, and operational recommendations, is provided for general informational purposes only. It does not constitute and should not be relied upon as:

• legal advice;
• professional safety or WHS advice;
• medical or first-aid advice; or
• accounting, financial, or regulatory compliance advice.

You should obtain independent professional advice appropriate to your specific circumstances before acting on any information provided by Ardmor. In an emergency, call 000.

Some Ardmor services use artificial intelligence tools to generate suggestions, draft documents, or produce analysis. AI-generated outputs:

• may contain errors or inaccuracies;
• must be reviewed and verified by a competent person before being relied upon or implemented; and
• do not constitute professional advice (see clause 5).

Ardmor is not liable for any loss or damage resulting from reliance on AI-generated content without appropriate human review and professional verification.

Our content: All content on this website — including text, graphics, logos, the Ardmor brand, and the Ardmor Hub software — is owned by or licensed to Ardmor Operations Pty Ltd. You may not reproduce, distribute, or create derivative works without our written consent.

Your audit report: Once paid for, the audit report prepared for your site is yours to use internally. You may not sell or publish it for commercial purposes.

Your data in the Hub: Data you upload to the Ardmor Hub remains yours. We do not claim ownership over your operational data.

• All fees are quoted in Australian dollars (AUD). Ardmor Group is not currently registered for GST; no GST is charged on our services.
• Hub subscription fees are billed in advance on a monthly or annual basis as selected at sign-up.
• Managed by Ardmor retainer fees are agreed in a separate scope-of-work document.
• Ardmor reserves the right to adjust subscription pricing with 30 days' written notice. Existing subscribers will receive notice before any price change takes effect.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law.

To the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to re-supplying the service or paying the cost of having the service re-supplied.

To the maximum extent permitted by law, Ardmor's total aggregate liability to you for any claim arising from or related to these Terms or our services is limited to the total fees paid by you to Ardmor in the 12 months preceding the claim.

Ardmor is not liable for any indirect, consequential, special, or incidental loss or damage, including loss of revenue, profit, data, or business opportunity, even if advised of the possibility of such loss.

You agree to indemnify and hold harmless Ardmor, its directors, employees, and contractors from any claim, loss, damage, cost, or expense (including reasonable legal fees) arising from:

• your breach of these Terms;
• your use of this website or our services in a manner not authorised by these Terms; or
• any false or misleading information you provide to Ardmor.

These Terms are governed by the laws of Victoria, Australia. You and Ardmor submit to the exclusive jurisdiction of the courts of Victoria for any dispute arising under or in connection with these Terms.

We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of this website or our services after a change constitutes acceptance of the updated Terms. For material changes, we will use reasonable efforts to notify active clients by email.

Ardmor Group
ABN 57 345 256 727
Victoria, Australia

Email: info@ardmor.com.au
Phone: 0451 612 363